Philippine Call Center Industry Still Growing
In a previous article, I stated that the Philippine Call Center Industry was booming, and in a recent article by IHT, this is indeed being confirmed. I honestly think that of all asian countries, we still have the best command of the english language. We pronounce english so much better than other countries (I think I’m being bias here).
The call center business is the fastest growing industry in the country, growing last year by 90 percent as revenue reached $1.7 billion. More than 100 centers around the country have created a new class of relatively affluent and independent young Filipinos.
And the prospect that The Philippines will still forge ahead of India is not going to be in the near term, but because of our low turnover ratio as compared to that of India, maybe The Philippines can surpass India. Turnover seems to be a major factor why The Philippines is gaining a good reputation for service.
Filipino employees have displayed more loyalty, with turnover rates of 40 percent or less.
“The longer you have an employee, the higher the quality they are going to deliver,” said Clint Streit, executive vice president for global operations with Convergys, an outsourcing company based in Cincinnati. “From that point, the Philippines has a clear advantage over India.”
He added: “Ultimately we have to stem attrition rates in India; otherwise switch to the Philippines.”
I say, keep the companies coming, as long as it will benefit our graduates and those who need jobs. The call center jobs still have better pay as compared to other companies in The Philippines.
tags: (none)IRMC, which employs Cauilan, the call center worker, started its Philippine operations in February of last year. By early 2007, the company estimates it will have 1,000 employees. Likewise, Convergys has hired 9,500 people in the first three years of its operations.
It is true call centers are currently proliferating in our country the problem is the time difference and the lack of sleep.